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Q.
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[CALT Logis] Do you have advanced security facilities? |
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A.
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CCTVs
installed inside and outside each center combined with heat detection sensors
and magnetic sensors installed at access points
constantly monitor the facilities, ensuring the safety of cargo consigned by
clients.
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Q.
|
[CALT Logis] Do you transport cargo? |
|
A.
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CALT Logis
provides shuttle transportation services from Busan Port-Busan Logistics
Center, Pyeongtaek Port-Pyeongtaek Logistics Center. The company also offers
transportation services that suit individual client requests.
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Q.
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[CALT Logis] How do I settle my account when the requested work is completed? |
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A.
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CALT Logis
issues tax invoices for all services rendered.
The company has an electronic tax invoice issuing system, which allows clients
to settle by item or settle by month after the requested work is completed.
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Q.
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[CALT Logis] How long does it take and how much does it cost to request a quote? |
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A.
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Quoting time and fees differ substantially depending on the type of cargo, type or work, level of difficulty, so please contact each specific logistics center to request quotes on specific items. Quote requests do not require any additional fees.
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Q.
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[CALT Logis] Do you handle special cargo, including heavy cargo and hazardous materials? |
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A.
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CALT Logis has a 750 pyeong warehouse for hazardous materials (handles type-1 ~ type-6 materials), and the company has specialized equipment and personnel for heavy cargo and lengthy cargo. City Airport Logis can process cargo using protocols that fit individual client requests.
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Q.
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[CALT Logis] What is the TPL service? |
|
A.
|
Third Party
Logistics (TPL) refers to services aimed at upgrading operational efficiency by
diagnosing, managing, and improving logistics processes featured in the supply
chain of a partner company.
Logistics
outsourcing refers to a limited range of logistical functions within the scope
of services requested by the shipping company (e.g.
transportation, storage, etc.). However, TPL differs from outsourcing based on
the fact that the logistics company provides comprehensive logistics services
using a logistics strategy that applies to the entire supply chain thanks to a
strategic alliance between the shipping company and logistics company.
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Q.
|
[CALT Logis] Do you offer forwarding services? |
|
A.
|
CALT Logis
Busan offers forwarding-related services with plenty of personnel highly
experienced personnel at its Seoul branch office and personnel from affiliated
companies.
Contact CALT Logis anytime for more detailed information from a
person-in-charge of forwarding operations.
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|
Q.
|
[CALT Logis] What business is CALT Logis involved in, what type of cargo do you usually handle? |
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A.
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The City Airport Logis & Travel Co., Ltd. (CALT Logis) is a subsidiary of the Korea International Trade Association. It operates five major logistics centers at Incheon Airport, Busan New Port, and Pyeongtaek Port to provide logistic services that may help stimulate the trading activities of exporting and importing corporations. City Airport Logis offers 3PL business (storage, processing, inventory management of import/export cargo) using its logistics centers as well as CFS logistics (container storage, disassembly, sorting, warehousing/release, etc.) and services covering the overall port logistics process.
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Q.
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[limousine] What is the age limit for children and free rides? |
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A.
|
Limousine Bus fares
for children apply from 6-year-old children to elementary school students.
Free rides apply to one 5-year-old or younger infant/toddler accompanied by one
passenger.
However, if you want a designated seat for an infant/toddler, or if one
passenger brings two infants/toddlers, children rates will apply.
* You cannot occupy a seat if you do not have a valid ticket.
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Q.
|
[limousine] Can I make a reservation for a limousine bus? |
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A.
|
Reservations for limousine buses are currently only available on route 6103 (COEX City Airport ↔ Incheon Airport) Other routes will also introduce a reservation system
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Q.
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[limousine] I bought my limousine ticket using a credit card. Can I refund my ticket? |
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A.
|
Yes, You
can.
However,
you must refund your ticket at the original place of purchase.
Please bring your credit card receipt and the card you used for the ticket
purchase when you refund your ticket.
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Q.
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[limousine] I want to book limousine tickets for a group. Are there any discounts available? |
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A.
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You can
enjoy limousine tickets at a discounted
price if you book for a group with 10 or more people. For more information,
please contact the branch office that supervises the route you would like to
use.
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Q.
|
[limousine] Do I have to buy limousine tickets with cash only? |
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A.
|
No. You can
buy limousine tickets with cash, credit cards (automated ticketing machine in
Gangnam, Incheon International Airport Terminal no. 1 1F bus ticketing booth,
Terminal no. 2 B1F bus ticketing both,
Gimpo International Airport domestic flight counter), or transportation cards
(prepaid or postpaid).
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Q.
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[limousine] I would like to request a cash receipt of my limousine ticket purchase. What should I do? |
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A.
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Submit your
limousine ticket number and ticket fare amount printed on your receipt along
with your mobile phone number to our customer service office.
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|
Q.
|
[limousine] I left something in the limousine. What should I do? |
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A.
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First,
contact the branch office that operates the particular route you took. 6103 : Gangnam Head Office 02-551-0757 6100, 6101, 6102 : Gangbuk Branch 02-949-2313
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Q.
|
[limousine] Can I refund my limousine ticket? |
|
A.
|
You must
refund your ticket at its original place of purchase. Refunds are available up
to 30 days from the date of issue.
Please be aware that limousine tickets do not have an expiration date. You can use your ticket on a later date to
board the limousine bus.
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Q.
|
[limousine] Where can I purchase limousine tickets? |
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A.
|
You
can purchase your ticket with cash or your transportation card at the following
locations:
6103
- 2F ticketing booth at the Samseong-dong City Airport Terminal
6100
- Surak terminal
6101,6102
- Gireum or Jeongneung
Gimpo
International Airport - Domestic terminal ticketing booth or boarding
platform
Incheon
International Airport T1 - 1F bus ticketing booth or boarding platform
(payment options at the boarding platform: transportation
card only)
Incheon
International Airport T2 - B1F bus ticketing booth or boarding platform (payment
options at the boarding platform: transportation
card only)
If
you board the limousine at stations in the middle of route no. 6100, 6101, or
6102, you can board the bus without purchasing a ticket, then purchase your
ticket when you arrive at the final destination of the limousine.
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